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Past Complaint Archives
Jan-Feb-Mar 2010 Complaints
Name: T Thornburg
Address: Danville IN
Email: tthornburg@gmail.com
Remote Name: 67.177.188.224
Date: March 08, 2010Complaint
We were hit from behind by an allstate insured driver. They are completely at fault. Allstate is denying most of my husbands claims. He has had a headache non stop for almost 2 years since the accident from whiplash and a concussion. I am looking for leverage to get allstate to make a fair settlement.
Name: Pamela V Sommer
Address: 120 Nimham Road Carmel NY
Email: pamvsommer@yahoo.com
Remote Name: 72.80.182.235
Date: March 02, 2010Complaint
I have been an Allstate customer for some years living in Danbury Connecticut. I recently relocated to New York so I called my Allstate agent, Mr Noorddin Meghani in Allstate Danbury office on February 22 to ask him to quote me a revised premium for my residing in New York. He said that he would call me by 10 am on February 23 with the information. He did not. I obtained quotes from other insurers and called Meghani on February 24 to abort my Allstate renewal due on February 27. He said that he could not effect that in time to stop my Allstate Easy Pay Plan debit to my checking account. That evening I called the Allstate 800 255 7828 at 9 49 pm EST I spoke with a representative who identified himself as Troy. He took the details of my request to stop the Easy Pay debit to my bank account. This morning when I went to make my car loan payment I discovered that the Easy Pay debit had been posted to my bank account on March 1. I immediately called the 800 number at 8 31 am EST and spoke with a representative who identified himself as Joe. He confirmed that my request to cancel participation in Easy Pay had been recorded on February 25 but stated that the renewal of my policy had not been cancelled and that he would process that and the company would send me a refund of premium check in the mail in 2 weeks. I objected strenuously to that and demanded to speak to his Supervisor. Initially he said that there was no one to whom I could speak; then after a long delay he transferred me to a person named Gwen in Resolution Support. This lady kept insisting that there was nothing she could do until the cancellation of my policy posted in the system which would take 48 hours at which point a check refund would be requested that would take 2 weeks. When I threatened to file a police report charging Allstate her, Troy, and Meghani with theft then she said that she would expedite the refund by March 5. The performance of Allstate in this instance has been preposterous. My requests were not met. Modern electronic systems do not require 48 hours to process a transaction. The company took $550 out of my bank account without authority. THAT IS THEFT! I wish to file a formal complaint against each of the Allstate employees named above.
Name: Franklin Simmons
Address: 4919 Wichita Circle El Paso TX 79904
Email: platoonsgt19825@aol.com
Remote Name: 72.178.11.234
Date: March 01, 2010Complaint
On 31 Jan 2010 I was hit on the left side of my truck by and insured Allstate Customer and Her agent a Clint Zientek refused to honor my claim as his client back into my truck.
Name: Robert Johnson
Address: 6352 Winter Spring Drive
Email: impactlandscapes@hotmail.com
Remote Name: 24.211.132.239
Date: February 07, 2010Complaint
This is the second time I have been hit and injured by an Allstate policy holder. The first time I had to get an attorney in order to get medical bills paid. This time they want to give me a twenty four dollars a day rental car when I can not do my job with out a truck. Hello? Landscapers need a truck! It has been almost a week since the wreck and I have had to use my own money to be seen by two doctors and rent a vehicle. When I call I reach the most rude people I have ever encountered. All I want is to be made right, body and auto. When telling the agent that I would need a truck she replied we do not have to replace with same auto you were driving. With that, I informed her that I could either get a truck or make another claim for lost work; that she would need to take that in to account before she decided the rental car per day amount. Upon talking with neighbors I hear the same thing that they too have had to get attorneys in order to force Allstate to do the RIGHT thing. So off I go to the attorneys office to yet again file suit against Allstate. I am not sure who is in good hands but I can tell you it is not me. Please people, stop using Allstate because they have no idea what service is rather it be to their customers or to others who have been injured by Allstate policy holders.
Name: Gloria Whitehurst
Address: 2808 Wellesley Court
Email: gloriawhitehurst@verizon.net
Remote Name: 72.66.181.167
Date: January 28, 2010Complaint
I suffered water damage to my home located in Christiansburg, VA 24073 on January 23, 2009. Allstate owes me $4184.31 to settle my claim. Stephen McFarland of Allstate Insurance located at 51 West Higgins Road in South Barrington, IL 60010 has ignored my phone calls and letters requesting my money. I have just sent a letter to Mr. Ollie Davison Allstate 1020 Downtowner Blvd, in Mobile Alabama 36609 and a letter to Mr. Glenn Rittelmeyer, Manager at the same address. My workman needs to be paid this final check. Can anyone help me in getting my money.
Name: regis pautrat
Address: 9915 mini ranch rd waxhaw NC 28173
Email: rprc@yahoo.com
Remote Name: 98.21.244.45
Date: January 23, 2010Complaint
Allstate is forcing my family to drive an unsafe car due to poor repairs by their Pro Shop, I have a written, lifetime warranty from Allstate and McClure Collision, Charlotte, NC but they will not fix the frame or poor welds. Adjuster (phone 336-577-4029) Vernon Sheet is a liar.
Name: Robert Greer
Address: 14721 Whitecap Corpus Christi
Email: boraborabob@hotmail.com
Remote Name: 24.175.181.123
Date: January 22, 2010Complaint
Lot of kool ads on tv. So I went through the long online task of getting a quote from Allstate. Wasted my time. Came out $212 higher than I am paying geico.
Name: Theresa Hyman
Address:
Email: Benss430@yahoo.com
Remote Name: 166.137.136.123
Date: January 16, 2010Complaint
This is more than I and my family can conceive to happen to a family. I had a fire in my kitchen in June 2007 did all the things Allstate requested. They sent me the adjuster from HELL. After being in the hotel for 6 months and yet my home had not been repaired the vender they brought in damaged my home even more. Allstate still to this day has not repaired my kitchen and has not denied my claim nor have they affirmed my claim. My family and I need legal help to resolve this matter and make us whole again. People out there need to be aware of this company. I have had them for 17 + years and the way they thank us for continued service is total abandonment with no remorse. We are living here with no kitchen and they are refusing to do the right thing . Buyer Beware !!!
Name: lannytops
Address:
Email: lannytops@yahoo.com
Remote Name: 71.35.58.52
Date: January 14, 2010Complaint
If you wonder why your claim was not handled correctly, know that Express Claims Centers employees are given raises, performance ratings based on how QUICKLY they process a claim. Everything they do is timed including being given 1 minute to post wrap up important details before getting the next call. QUANTITY over quality. Claim reps are FORCED to soft sell certain inspection, repair options first, i.e. Allstate owned sterling shops and their preferred shops that receive many complaints from customers, and their 30 minute drive in option that pays people a check which dollar amount is often much less than repair shops costs and the Allstate supplement hotline severely delays claim handling often forcing shops to settle for that Allstate drive-in check by giving inferior parts, service.
Name: a leonetti
Address: covington ga
Email: bigpete@alliedrecyclinginc.com
Remote Name: 98.88.227.235
Date: January 12, 2010Complaint
In March we had a snow in the Atlanta, GA area. Both sides of our barn collapsed. This happened in 2005 and Allstate covered the damage. We had a hail storm in 2008 the barn again was checked it had no damage. Then we had this snow. The area adjuster (an Allstate guy) met another adjuster (a trainee). He was trying to act like a big shot and said we were a business and they said we were not covered. They never said the claim was denied. They cancelled my policy with no reason even after my lawyer asked; no reply. There has been damage to the interior of the barn & hay storage property damaged. The site was unsafe so we had to get rid of all the bent metal and broken sheds and repair them on our own. These people are heartless thieves that take your money for years and then they just ignore you when you're in their untrustworthy hands.
Name: Joshua Martin
Address:
Email:
Remote Name: 99.152.30.25
Date: January 11, 2010Complaint
I have been doing Catastrophe related construction for 5 yrs. and Allstate is by far the worst on paying for damages. The Insurance Industry uses a particular software to determine Fair Market Value except for Allstate who uses a different software that is about 20 percent less than the industry standard. Allstate SUCKS!!!! We have stopped accepting Allstate Claims.
Name: Layla Fanucci
Address:
Email: lfanucci@comcast.net
Remote Name: 91.168.53.51
Date: January 11, 2010Complaint
In the United States of America: The Game: Our daughter was hit by a car, thrown on the roof of the car, driven down the road and dumped in the street while the car kept driving on. She was 12 years old. We knew we had insurance, to help her and the whole family through this most difficult time. We did .... but the insurance company would make us fight for every penny. We fought for 14 years....won....lost....won..... and in the end.... lost. Here's the problem.... Insurance companies are NOT required to disclose whether their personal umbrella excess liability policies apply to the uninsured motorists portion of a policy. If the umbrella policy is not linked to the uninsured motorist the insurance company should advise the customer that they may go outside the insurance company to purchase such a policy that is linked to the in insure motorist portion. Such Umbrella policies can be issued on a stand alone basis under current California law. AN INSURANCE COMPANY DOES NOT HAVE A LEGAL NOR MORAL OBLIGATION TO ADVISE CUSTOMERS of SUCH A LARGE GAP in their families coverage leaving customers exposed to tremendous loss to their loved ones. We thought we were covered, we were told so, we paid our claims, we called several times through out the years. We were reassured in fact we were covered. Then the accident..... and suddenly..... we are not fully covered! The cover up starts. This is where most people give up and give in. They have no choice and they know if they fight, they can never win. That's the game. Wear them down, wear them down. Include many loopholes to protect "the money" and paint a story that will not only be legal and believable but it will create doubt to the person who originally got the insurance in the first place! Wear them down, wear them down...that's the game. After a brain injury and 7 years of working hard to get her brain to function normally, such depression, chronic neck pain, back pain. Our beautiful girl healed as much as she will ever heal. She still needs medication, still has chronic back pain, still intense neck pain. And yet the insurance company decided, (instead of paying us what they thought our policy amount was)...to make us an offer. Ok....your policy is $250,000. We will pay you $6,000. Do I hear $7,000? How about $7,500?? The full amount was not given without a fight...a twelve year fight that included lawyers, judges, law firms and multiple hours of work on everyone's part. Wear them down, wear them down....that's the game. In America, insurance companies are legal criminals. They are allowed to lie, cheat and steal. The lawyers for the insurance company stated in a court of law that my husband and I actually convinced our daughter that she had a brain injury and that we took her to the doctor TO convince her that she had an injury!!! Can you imagine!! LIE. They paid a doctor on the stand in a court of law to change his MEDICAL diagnosis submitted at the time of the accident. The doctor, (bribed with money by the insurance company) changed his medical opinion and in fact said that being struck by a car to a little girl's 85 pound body would produce no greater injury than when one falls off a bike. LIE, LIE! After all the lies, we prove in court....she had injuries. That took TWELVE YEARS!! Wear them down, wear them down. We are awarded 1.4 million dollars in damages. The insurance company appeals. Back to nothing. Now it becomes a contest...who is lying. Did my husband get this insurance with his agent many years ago prior to the accident or did the agent give the policy to me his wife who was not even in the room. Was my husband sane or was he as they said...incapacitated-? Lie! Lie! The game now has changed and the evil company will twist and turn to get what they want ....the money.!! Next comes the jury. We will be tried by our peers in a court of law. HA! The system is a joke in every sense of the word. Thirty people are called to duty. Half of them raise their hands when asked by the judge if they have had trouble with their insurance company. They were all eliminated. Then, you are left with the ones who are sick, can't stay still for an hour, can't miss work, do not have a babysitter, are mental incapacitated and generally DO NOT WANT TO BE THERE for 4 days. We were left with 6 jurors that were frankly not bright enough to understand insurance laws, the full story of our 14 years fight, and loved the soap opera drama that the insurance company presented to them. The kind that is seen all too often on reality tv today. Even though it was as far from the truth as possibly imaginable. Riddled with misconceptions, make believe stories, tricks to make you say things that are not what you wanted to say. All to substantiate their lies and out and out outrageous claims that were simply SO FAR from the truth that I had to wonder how did we get to these facts. How did the game get so twisted. In a court of law, where was the truth, honesty, integrity that are to be the foundation of our system, I found just the opposite was true. It was horrific to watch. It left me feeling sick to my stomach. You see all of us THINK we are insured we think we are safe and protected. The insurance companies will take our money but if something happens to us, not only will they never give you the money promised, they will Offer you a small amount to make you go away, they will lie, cheat and steal, they will wear you down, they will find every loophole possible and use it, they will twist the real truth, they will spend more money to break you down that it would have taken to pay the claim. They will find the most despicable people to represent them. As ugly on the outside as they are on the inside and they will stop at nothing to make sure you get nothing. What kind of a country do we live in where insurance companies can get away with their lies and CRIMINAL activities. Where is the justice for the victims and their families. If we as a family did not have money to help our daughter and to pay out of pocket millions of dollars for her care, she would be dead. What kind of country do we live in where justice will be determined by criminal companies, by a jury that doesn't want to be there and can't understand difficult issues and laws, with a judge that sleeps while the trial is going on, a jury that sleeps when important information is being presented and an insurance company that plays their evil games to win. For them it is a game. How long can we keep the money, how hard will they fight for the policy they bought. How much can they endure. When will they break. Wear them down , wear them down. This is the game in The Unites Sates of America.
Layla Fanucci
Name: kristen collins
Address:
Email: kstonecollins@aol.com
Remote Name: 71.248.133.11
Date: January 05, 2010Complaint
On 11.10.2009 an individual stating he was my husband went into Soto insurance group at 10991 Scarsdale, in Houston Texas. He provided my name address and date of birth. Mr. Soto pulled up information from past policies and applied my social, pulled my credit and named ME the only insured on the policy for a car that was not mine nor a person I was not married to. He never spoke to me, had my permission, or required my signature for that matter. When I went to speak to him and asked who gave you permission to run my credit and open a policy in my name? DID YOU SEE ME OR TALK O ME? To this his reply was, we go on good faith that the person coming in is telling the truth and that you wanted this policy I said then why didn't you ask to speak to me, you see our last names don't match and you can tell from the credit you pulled on me that I already have insurance on a different car... He insisted that this was common practice and it wasn't his fault that someone else came in and lied. I asked him if this would be acceptable any where else, how about I go into the bank and say I am YOUR wife and I would like to withdraw all monies and close the account with only your name date of birth and address, would you not expect the bank to protect you and verify this info? Well that's what I expect from allstate and they failed! To top it off when you call you are politely directed to INDIA!!!! And, no one that answers can file a complaint or direct you to any one capable of doing so. I am looking to file a law suit against the responsible parties..... anyone know where to start?
Date: February 04, 2010
I have an update to be included with my original complaint I filed a complaint with the Texas Dept of insurance the same day I posted my complaint on this website. Recieved a letter back from them dated Jan 13 2010 stating they were investigating it and I should have a response in 30 days. I also went and filed charges as well as found an attorney willing to help me in my plight. I have recieved a cc response to the TDOI from allstate stating that upon review of my complaint they have spoken with JEREMY SOTO who now has changed his story and lied stating that they informed the person who came into the office that they would have to contact me and they called someone who gave my info and at that time they had no reason to believe it wasnt it wasnt me so the policy was opened. And now the policy has been closed we are sorry for any inconvienences to Kristen Collins.SO so at this point I am so irrate being that number one that statement is a big FAT lie when i went into MR JEREMY SOTO office and asked WHO gave you permission to open a policy in MY name and run my credit HIS RESPONSE WAS WE DO THIS ALL THE TIME WE WORK ON GOOD FAITH THAT THE PERSON COMING IN IS TELLING THE TRUTH WE HAD NO WAY OF KNOWING HE WASNT never once did he say we called you and verified and obtained your info from you I dont want to include all of the little details that prove this is a lie with a law suit pending. Allstate would have at least put me at ease had they stated this practice is not acceptable and we have penalized punished this agent and our policies have been changed regaurding these types of abuse of the system. BUT deny deny deny I guess is the name of the game. I will update more as things continue to happen. Any further support anyone may have PLEASE send it, I need all the help I can get bringing justice for all of us little people that seem to have no voice against the wrong done by these bullies.
Webmaster: I copied this from Stan's November 2009 post to show that this website does help people, and we can't stress enough to not just accept what Allstate tells you and to file your complaints with your state DOI.Name: Stanley Koziol
Address: PO BOX 58 BonCarbo COLORADO 81024
Email: sjk1970@gmail.com
Remote Name: 75.104.33.3
Date: November 12, 2009Complaint
We had a hail storm 7-28-2009 that damaged 7 windows, the entire roof ,shingles and underlying plywood ,and everything on the roof, outdoor furniture, bird aviary, gutters, paint, etc. by golf ball and tennis ball size hail. After calling allstate, it took several weeks for them to send an adjuster, He estimated it was $11,000 worth of damage. They said it was declared a disaster and sent $6,000.00 to get the roof started, and since we had an extended policy or special policy, anything over the $11,000 would be taken care of. The roofers estimate was over $9,000, of which the adjuster told allstate it was a good price, that he could not do the repairs for that low of cost. Still wondering why he gave such a low estimate if that was the case. The lowest estimate we could find for windows was $6000 from home depot, Andersen wanted $13000. Upon checking the windows, we found they were Andersen windows, of which the adjuster had missed. Another several weeks or more, they sent an adjuster to check if they were in fact Andersen, which they were. We chose home depot because they were less and offer lifetime replacement no matter what happens, Andersen does not. Allstate authorized it. Windows were finally installed in October, no money for windows. They authorize us to have things done but send no money. Numerous calls to allstate during all this time to get them on the ball. We have gone through 3 agents, they keep passing us on to someone else. We've only received a small check after the first $6000 the rest has been out of our pockets, waiting for the rest. The third agent said there will be 3 to 4 small checks. Today is Nov 12, almost two weeks since we last spoke to that agent, and no checks. We received a letter stating there will be a deductible for the roof and a separate deductible for the windows. We haven't discussed the rest of the damage yet. There policy also talks about depreciation value of the roof. The roof was only 7 years old and perfect, shingles were replaced due to wind damage by Safeco 7 years ago. Had no problems with them. We are going to wait a little longer and call back. After that I will formulate a letter to Channel 13 news in Colorado Springs and find out who else is going through this same ordeal. After that we will probably need an attorney. I cant possibly see them forming a defense, they are in breach of contract. The windows had to be paid with the money they sent for the roof, after the job was done. The roofers were very patient, but money never came in, so we had to pay. We thought Allstate was a reputable company, their commercials make me sick. The roofers and Home Depot did a fantastic job.
Webmaster comments: On January 2, 2010, Stan asked that this be added to his complaint, as resolved.
Hi,
Is there a way to revise my complaint as resolved. My issue has been resolved thanks to your site. We filed a complaint with the Colorado Department of Insurance. A week later we received a call from Allstate, they were very willing to help us. I thought it would take a lot longer, but within a few days, the Colorado Department of Insurance contacted them. We received the money owed and are now working to resolve the other repairs that can not be addressed until after winter.
Thanks,
Stan
Name: Joseph R. Santoli, Esq.
Address: Ridgewood, NJ 07450
Email: jsantoli@santolilaw.com
Remote Name: 102.188.160.227
Date: January 1, 2010Complaint
My office and that of my co-counsel, Lee Squitieri, Esq. are filing a class action complaint against Allstate to recover replacement cost coverage premiums and damages for claims denied for that coverage. Allstate has an arbitrary 180 day repair or replace deadline for such coverage which is contrary to law and prior case law. Please contact me to be included in this matter. Early Plaintiffs are eligible for a substantial participation award from the court. Jos. Santoli, Esq. www.allstateinsuranceclassaction.com 1-800-279-6996.
Name: anonymous
Address: anonymous
Email: mrf516huskerfan@yahoo.com
Remote Name: 98.220.124.79
Date: January 1, 2010Complaint
I work for a company that force places insurance for those that have had lapse in insurance coverage. I have to call customer service representatives daily. I personally would NEVER have Allstate Insurance, just because of how their reps are and where their CUSTOMER SERVICE IS LOCATED!!! India!!! I can never understand a word they say, nor do they know what they are doing most of the time. My Mom works for a car dealership and the body shop hates when a vehicle is insured by ALLSTATE!!!