Past Complaint Archives
July - August - September 2013 Complaints
Name: Jack Turner
Address: Milford, DE 19963
Date: August 15, 2013
Comments: Their policyholder backed into my car, causing the left front fender to need replacing. We made arrangements for a body shop to do it, and Allstate approved that. Then they told me I could have a rental car if I wanted one. Enterprise then called me and said they had a reservation waiting for me, so I made an appointment to be picked up. However, because the car was in another city and was supposedly drivable, though inside a body shop, I called Allstate to make sure I could still get the rental car. Big mistake. They disallowed the rental car two hours before I was to get it, and I had to have it for business purposes. So I ended up paying for it out of pocket. I guess if the car had been in Timbuktu but drivable, I still could not have counted on Allstate to stand by their statements.
Remote Name: 18.104.22.168
Date: August 02, 2013
Comments: CLAIM # 0282899466 GKW
On April 16, 2013 was hit from behind by Allstate policholder. Husband advised me to go to hospital to get checked out. Luckily, I am not injured. Allstate refusing to pay for emergency room doctor and Hospital harges. The car was able to be buffed out. I am making no other claims. This is really what is wrong with this country. People do not take responsibilty for their actions; including massive auto Insurance companies. All I am asking is for the two bills paid in full. I do not believe I am asking for anything out of the ordinary. This seems pretty reasonable and fair.
Address: 123 Main Street Northbrook, IL
Date: July 31, 2013
Comments: Here are some of Allstate's top execs:
Tom Wilson, 847-402-8388, email@example.com Matthew Winter, 847-402-1128, firstname.lastname@example.org Mark McGillivray, 847-402-3584 or 847-922-3149, email@example.com Dan Sherban, 847-402-0962, 847-402-6486. 317-604-7501, firstname.lastname@example.org
Address: Moore, OK
Remote Name: 22.214.171.124
Date: July 31, 2013
Comments: To Whom It May Concern,
I have been an Allstate customer for over a quarter of a Century.
At the time of the May 20, 2013 tornado I had my house, a car, a pickup truck, 4 motorcycles, and an R.V. Insured.
It has been insulting to me to hear the “Good Hands” commercials airing on the radio explaining how the local agents were affected themselves, while unselfishly assisting in locating their policy holders and with the rescue efforts in general. Mine went on vacation, I believe.
After, by their own admission, improperly assigning an adjuster to my claim at least twice, once to an adjuster who was on vacation (according to his voice mail when he didn't show as scheduled), and again to an “inside” adjuster. We were finally assigned Brian Kubat who was identified to us as a catastrophe adjuster.
Brian showed up and did an extensive review of the property and interviewed us. Afterwards he pronounced that a little paint and wallpaper and a new roof and we should be as good as new. (This is NOT an exaggeration)
Despite our best efforts to prevent further damage to the home consisting of applying plywood to all damaged windows and applying nearly 1000sq feet of tarps (on 4 separate occasions) several follow up storms did extensive damage to the interior of our home.
Soon after we requested a return visit from the adjuster as 2 ceilings had collapsed in the interim, there was standing water in most areas of the home as well as damage to wooden structures inside now. The return visit only angered us further when the adjuster said that there was little additional damage and that the original adjustment would cover all that was necessary to repair the home. It was at this point that my wife pointed out that the walls and insulation were obviously wet and would need to be replaced. Mr. Kubat replied that they had moisture meters and that if moisture were detected, holes could be cut into the sheet rock and fans could be placed to dry the water out.
It was at this juncture that we requested another adjuster and hired our own public adjuster.
Kitchen and laundry room were absent from the initial inspection.
Several room dimensions were inaccurate.
The adjustment was wholly inadequate
Upon the 3rd inspection with Allstate Mr. Kubat was joined by a man who identified himself as a field supervisor from Texas. Early on in the inspection when the supervisor begrudgingly agreed that the small cabinet alongside the refrigerator was water damaged but that the other cabinets and counters were not showing any obvious signs of damage his plan was to replace the one cabinet. He was quick to point out to us that Oklahoma was not an “exact match” state, meaning close enough was good enough. Several other disagreements occurred during this inspection process including whether the built on site cabinets were not actually pre-fab cabinets. I explained to them both that the cabinets were made by the cabinet maker in the garage and built into the walls meaning they were not pre-fab and they could not simply be removed and reset without destroying the cabinet and the wall to a lesser extent. Additionally no representative from Allstate ever placed a moisture meter on any surface in the home but instead the readings were taken by my own contractor nearly 1 month after the tornado and subsequent storms. Those readings alone were the basis for Allstate denying claims that more walls were damaged and in some cases only partial walls were allowed to be claimed for replacement.
We were denied floor molding replacement on the east side of the living room near the front door. Mr Kubat explained that there wasn't water in that part of the room when he was there.
Mr. Kubat wasn't present for the tornado yet he has allowed for damages as a result of it.
Each and every room in the house with the exception of the garage was in standing water for no less than five days and in some cases for up to 3 weeks while I had 2 wet vacs running daily for 2 weeks and 2 floor blower fans operating around the clock for around a month.
There were also questions from the supervisor as to whether I closed the windows at night when I left the house for the day as a way to explain the water in the master bath and master bedroom.
We are at a point where our “claim owner” has now denied any further action and has become totally unable to deal with.I suspect they are waiting to wear us down
Remote Name: 126.96.36.199
Date: July 30, 2013
Comments: Recently we had severe hail damage to our roof. We have lived in the house for 20 years, always had Allstate for both home and car and never filed a claim for anything. After the storm, there are about 5 places in the house the roof leaks from when it rains, so when the rains come, it’s time to get the buckets out. I filed the claim and the adjuster with an inspector came out to do the assessment. This is NOT an independent assessment either, they both work for Allstate and I’m glad I had my contractor here at the same time. Even before the guy got up on the roof, my contractor heard him say “this will be one we can deny”. Even after showing them the damage, the areas where we have to have buckets when it rains, they said they would not pay for a new roof. So it looks like the cost is going to be coming out of our own pockets. What’s the point of having insurance if they never want to pay a claim and there is nothing you can do about it? I will be leaving Allstate ASAP and I would ware others not to do business with these crooks.
Address: 39520 Chantilly ln
Email: pedro email@example.com
Remote Name: 188.8.131.52
Date: July 30, 2013
Comments: I had an accident in which a lady hit my right fender due to her car spinning during a rainy day in south California. We exchanged insurance information and parted from the scene. I was never able to get paid for my car damages because the phone number I obtained from the lady that hit me was disconected and the insurance company could not contact her to get her side of the story. The Allsate representative said that the other party was still making her premium payments, but there was no way to pay me until she was contacted and get the other side of the story. I suggested to leave a message at the office where she makes her premiums payments, but the Allstate agent did not like my idea. Long story short, upto this day, my car was never fixed, 6 months later.
Name: Prime Contractors
Address: 2206 N. Main St. Wheaton IL
Date: July 24, 2013
Comments: Allstate has not been paying for more than 2 sides this year, alleging that damage cannot occur to more than two sides since that's a general storm direction. I own a home in which all four sides were affected by the last hail storm and interestingly enough, the back and front sides of the house show the most damage whereas the other sides, although damaged, didn't suffer nearly as much. Now, where did they get the idea that they can predict or say with certainty what happened in a storm? It's ludicrous.
Name: Jonathan Wright
Address: 213 Radnor St, Nashville TN 37211
Date: July 24, 2013
Comments: I had a claim for hail damage to my roof. The damage occurred due to a storm that took place on March 2, 2012, but I was not aware of it until January 2013. I filed the claim, which they denied on the flimsiest excuse: they claimed it wasn't hail damage, but "heat blisters". Never mind that two different roofers agreed it was hail damage, never mind that most every single house around me had to get a new roof because of the hail, never mind that *their own adjuster* acknowldged the hail damage to the small metal awning over my door. So, I had to have a re-inspection. They missed the first appointment and rescheduled. They finally came back out, and denied it again for the same reason. So, I had to go through the appeals process, and had to find someone to represent me in this. Except that by the time this was all done, it was past March 2nd, so they refused to go to appeal because of the statute of limitations, despite my having filed the claim in time. Clearly their whole scheme was just to deny and delay, without regard to the facts, until enough time had passed to get out of it entirely. These people are the slimiest crooks with whom I've ever had the displeasure of doing business.
Name: Jeffrey Weiss
Address: Muncie, IN
Remote Name: 184.108.40.206
Date: July 16, 2013
Comments: Protecting you from mayhem? Hardly. Protecting themselves from paying a claim? Always. Run far away from Allstate.
I'm in the middle of a claim with them and it has been a pure nightmare. On Saturday morning, I and my family were travelling to the local music store to fix my son's clarinet. An Allstate insured driver ran a red light and hit us while driving in excess of 30 MPH, totaling my car and rendering it un-drivable. Then the nightmare began. Until yesterday evening, Allstate was claiming that the driver was not under their insurance coverage -- he was a new customer -- and that they were not responsible for any damages. I called the customers Allstate agent and explained what was going on. An hour later, Allstate claims called my back and admitted that he was covered, but then started insisting that he may not be at fault. Here is the accident description verbatim and complete from the police report; I'll let you be the judge. V1 is the Allstate driver. V2 is my car.
"Driver of V1 advised that he was travelling west on Main Street (SR 32) and the traffic light was yellow. He sped up to try and cross the intersection before the light changed to red, but it turned red as he was entering the intersection. He struck V2 on the left front corner.
Driver of V2 advised that he was travelling south on High Street and had the green light at Main Street. As he was crossing the intersection, V1 ran the red light and struck his vehicle.
Witness 1 stated he was standing on the corner of this intersection and noticed V1 run the red light and hit V2. Witness 1 said the light for the south bound traffic was definitely green.”
Seems pretty straightforward doesn’t it? Well, not if you are an Allstate Claims Adjuster. They still have not taken responsibility. Their claims adjuster visited my car today (1995 LeBaron convertible, 90,000 miles), declared it totaled and made me an offer of $2,400 – if Allstate decides to take responsibility for my accident. He also told me that Allstate would stop paying for my compact rental car in 2 days. So, here’s my total offer at this time: $2400 and change (do you think you can find a reliable car under 100,000 miles of any vintage with all options working for that money? Yeah didn’t think so) and 4 total rental car days. No compensation for lost work, minimal car rental and a lowball price on my car. This accident which was not my fault will cost me thousands of dollars out of my pocket to make myself whole again, not to mention the inconvenience and trouble I have been through so far.
Run far away from Allstate. They are not the good hands people.
Name: Bruce S.
Address: Philadelphia PA 19146
Date: July 13, 2013
Comments: On March 2010 a terrible wind and rain storm hit my house in Philadelphia. Allstate insurance told me to hire a remediation company to remove the wet sheet rock etc to prevent mold and to take all steps necessary to prevent further damage from water coming into the home including getting a patch on the roof. I hired a remediation company and a roofer who did just that. Allstate then came out 20+ days later and stated they saw no damage and denied my $13,000 dollar claim. The Remediation company, CPR Restoration of Philadelphia PA ended up sending me a bill for $4000.00 that was for their 4 hours worth of work. The bill included charges for items that they never did.. Including $750.00 for a dump truck and being billed for 2500 square feet of plastic. I contacted CPR Restoration of Philadelphia and stated that these charges were incorrect and fraudulent and they refused to correct. I advised the owner that I would create a web site that would let people know that they filed a fraudulent insurance claim with Allstate... So, a month later, the police come to my home and handcuff me and put me in the Philadelphia Jail for 24 hours. Reason, The owner of CPR Restoration filed a police report and in it made false statements that I was going to beat him up. A year later, the case went in front of a judge and I was found innocent. In 2012, I went to small claims court after CPR restoration obtained a judgement for $4200.00 from me for the work that was never paid because my claim was denied and I didn't have the money. In court the judge sided with me regarding the false charges and reduced my bill by $1400.00 as well as CPR Restoration and their attorney were fined for improper Collection practices. I tried to sue Allstate, but although the State of PA has a 4 year statutory limit on contract law there is a clause in the contract that says their is a 1 year limit. Listen to Bob Marshien from Allstate Insurances Malvern Office speak to me as he belittles his customer and lies about Allstate saying they would not have told me to patch my roof. Although I understand a probably talked way to much during this call, you can hear during the call that Bob was quite annoyed and didn't care or want to hear anything that I had to say. Mr. Marshian contradicts himself saying that we never told you to fix the roof.. Yet then he's saying that you need to take the steps to prevent further damage. Mr. Marshian and Allstate never inspected the roof when I received the policy and they were never able to provide any reason then for how the water got into the house. The huffing and puffing on the phone by him can be heard if you listen closely. If after you listen to this call and you feel that they have mislead me... Please Contact Allstate and voice your opinion. If you'd like to Reach Bob directly Call 1-610-251-3154 and tell him to pay Bruce's Claim.
Name: inshallah dragna
Address: general delivery
Remote Name: 220.127.116.11
Date: July 11, 2013
Comments: 12/1/08 Salt Lake City, Utah rear ended at a red light by an allstate insured drunk driver who demanded i get into his aunt's suv to take kine pot plants for my damages and left the scene when i refused.
found 1/09 by slcpd cited and arrested for Interlock Device, Hit/Run and Improper Lookout. Criminal judge jeann m. robison slc justice court gave him a plea in abeyance. allstate offered 350. claiming i had prior damage which i had other dents true but before i was hit it was in good running cond. nada value 2200 or more
3/29/12 slc justice small claims court
slcpd took my car 2009 to impound for xpired reg not passing Emission after i was hit the clutch failed on my way to get estimates. i couldnt drive it dec r jan the tale light was out too. city sold it at a police auction wo notice sutah state tax commission wanted 330 in back taxes i told them i was hit. it sits in appeals court in 10th circuit still waiting for fee waivers to be heard.
in small claims they ridiculed me made a joke and interrogated me when im the victim he said he wasnt there. judge beaverton was biased bc hes an insurance defense atty. so they suppressed my evidence i sued for 10,000 for lost ability to earn steady wages.
for over a yr i moved it to federal court last dec. still no appeal hearing. he filed motions in state court never informed me of had scheduled a meeting in dec. never told me about. recently the criminal judge robison dismissed the judgment of 500 fm small claims saying my case was heard at trial in state court when it was not. the clerks wont waive the IFP fees even being idigent rule 24-3-a its due process violations 14th and 5th on civil pro se I cannot get an atty here.
Name: Kevin Obrien
Address: so plainfield nj
Date: July 05, 2013
Comments: I was a passenger in a car that was struck in the passenger door by a women who came off a jug handle and across 2lanes of traffic in one swoop she hit my door and injured me it has been a week i have not recieved any medical care because allstate still has me listed as passenger iam keeping a log of all calls made to them they lie and say that they have been calling run you around through there other 2 in surance companys procurment and cypes care they hang up on you and out and out refuse to be helpful in any way. why are they allowed to continue to opperate.
Name: Kyle Davis
Address: Keller, TX
Date: July 04, 2013
Comments: Our clients get screwed by insurance companies all the time. Every storm presents new obstacles and the insurance companies tend to rotate who sucks each year. This year Allstate is at the top of the list in DeSoto, TX. Since it's a low income area, Allstate is scoping the roofs...paying for hail damage on 3 out of 4 sides, even though storms in Texas traditionally travel North by Northeast. Texas Department of Insurance won't do anything about complaints. They make rules and post them but would not dare try to regulate nything.....What a Scam!!!