View Complaints
Past Complaint Archives
July - August - September 2010 Complaints
Name: Douglas Smith
Address:
Email: Tarps44@hotmail.com
Remote Name: 68.56.136.49
Date: July 27, 2010Complaint
I have been an Allstate customer for 4 years. I recently bought a new car and called Allstate to make the proper changes to my policy. I was quoted at 139 a month. Made my first payment three weeks later. My next bill revealed that my new monthly payment is 175 a month. I have zero tickets on my record, and one minor accident in which Allstate payed out roughly 1400 dollars. I had no idea why my premium went up so much, so I called Allstate. The man on the phone, whom I could barely understand, told me that the reason my premium increased was because I turned 25! How absurd. I told him that I turned 25 five months ago, and he had nothing else to say. I am DONE with this insurance company!! Calling around today to find quotes, and I am sure I will find a reliable insurance company who will quote me at a significantly lower rate. I would never refer anyone to Allstate!
Name: Christopher Winn
Address: 7225 Meadowbrook Circle
Email: winncowboyswinn@comcast.net
Remote Name: 76.114.120.50
Date: July 27, 2010Complaint
I canceled insurance with Allstate on July the 9th. I was told I would receive my refund in 5 to 7 days. I called back on the 17th to find out about my refund and was told it had been mailed to my old address on the 10th. I requested it be sent to my home address, the same address for the past 2 years, the same address my bill and renewal information had come to for the past 2 year. I was told this would take another 5 to 7 days. I called back on the 20th to make sure all was well and found out that none of the information from the 17th had been entered about me and my refund would take another 5 to 7 days. During this conversation I was told I had given Allstate the wrong address and this was all my fault. I became a little angry over the situation and the Allstate person hung-up on me. I called back on the 25th and was once more told that none of the information had been entered into the system and now it would take 7 to 14 days to correct the problem because I had given Allstate the wrong address. I called back today JULY THE 27th and was once more told the information had not been entered into the system and it would now take 7 to 14 DAYS TO GET MY REFUND. HOW LONG MUST THIS GO ON?????????
Name: Emy Goss
Address:
Email: fcrjeffhott@yahoo.com
Remote Name: 12.198.205.9
Date: July 26, 2010Complaint
I purchased gap insurance, then when the car was in an accident, and obviously a total loss, Allstate manipulated the repair estimate to show the car could be repaired so they would not have to pay the large gap between ACV and payoff. They also lost the Arbitration where the evidence was obviously in my favor. I lost thousands of dollars by having them. They also failed to sell me Med pay, which left me holding $1200.00 in unpaid meds.
Name: Mark Beel
Address:
Email: mbeel@prodigy.net
Remote Name: 76.219.151.71
Date: July 26, 2010Complaint
I was involed in an accident where several cars were involed. One of them came into my lane hiting my vehichle on the passenger side. After almost 2 months of Allstate jerking me around telling me they did not have the police report, which had been available for serveral weeks, said the the driver who hit me, also a Allstate policy holder, was found not at fault and would not pay my claim! The police report clearly states she was at fault but Allstate is trying to blame an unsecured load in the road and pass the blame elsewere.
Name: Melanie Mauldin
Address: 1301 Naples Avenue Cayce SC 29033
Email: paragoddess723@hotmail.com
Remote Name:
Date: July 19, 2010Complaint
Allstate Claims and adjuster Shontelle Cole in Columbia SC have used multiple delaying tactics over the last year and a half to push my claim to the two year statute of limitations where I am forced to obtain an attorney or lose all rights to my claim. The person who rear ended me was their policy holder and clearly at fault, yet Allstate and Ms. Cole have called the accident an "inconvenience", refused to acknowledge the number of hours I lost from work and even told me that Allstate only reimburses lost wages at 80 percent. They are not entitled to keep the other 20 percent of my money. I also finally received the first return phone call from her I have had in over six months, after leaving many voice mails over that time period. Over this past weekend I left close to 70 calls on her voice mail; this is the extreme measures it takes to get a response from them. Only a dozen or so were pleasant requests for a phone call; the others were hangups. Apparently I was buttdialing her. C'est la vie. She should have called back long ago. And she had the nerve to be irate. In close to two years Ms. Cole has made only one extremely lowball offer and refuses to budge from it; the offer comes nowhere close to covering my losses. She is rude, indifferent, has even hung up on me and constantly talks over me when I do get her. I have begun blogging my experience with her and Allstate; I have also sent out letters to local and social sources exposing their bogus claims that they only compensate 80 percent lost wages and documenting their delay tactics. I have also kept a diary of incidents with her and Allstate and physical problems that occurred after the accident. I started this on the advice of one of my doctors. And they still won't settle.
Name: Gerald L Brown
Address: 2878 CokerTown Rd Whitakers NC 27891
Email: glbrown67@wildblue.net
Remote Name: 75.105.0.38
Date: July 17, 2010Complaint
Before I signed up for Allstate, they told me the cost would be $577 every six months. My mom made the downpayment for me, because I was a little short. In three months they take $781 out of my moms account for my insurance. My mom called them, & they said they signed her up for easy pay. Why would they charge my mom for my insurance? She then reported them to the insurance comissioner which told her they did not do anything wrong, & were allowed to do that. I canceled before the next bill was due, & they tried to charge me for a whole month. They threatened to contact a collection agency if I did not pay, so I payed it, & in a week I got a letter from a collection agency saying I had to send them proof I payed it. How does Allstate stay in business?
Name: Mark
Address: Louisiana
Email:
Remote Name: 173.217.120.147
Date: July 16, 2010Complaint
Allstate raised my rate from two hundred and six to three hundred and forty a month. I canceled, they still took out the next months and refunded that amount but will not cover my over draft charges they caused. If their agent had called to let me know they could not stop the payment, I would have contacted my bank and stopped it myself. I am now with someone else for a third of the price Allstate was charging me.
Name: Theresa Jurak
Address: 119 williams way south
Email: puglvr@optonline.net
Remote Name: 24.186.224.66
Date: July 13, 2010Complaint
Allstate cancelled my policy and kept my money!
Name: Denise and Patrick
Address: 3445 York Rd Orrville Ohio
Email: pdtrchn1@zoominternet.net
Remote Name: 24.239.250.107
Date: July 13, 2010Complaint
We had a claim on June 6th 2010, a lot of hail damage. We called and within a few days the adjuster came out. He agreed that the siding, screens,facia,garage door, gutters, all needed to be replaced. He got on a ladder and went up on the roof. He was there maybe 3-5 minutes and said there was only hail damage to the west side of the roof. I asked why others had marked so much more and he said, where, and I pointed out to him where. He satyed up there about 10 minutes, came down and said we will replace the front half of the roof. Now this hail damaged North and South gutters and I am the only person in our neighborhood that was not granted an entire roof. We contested this. They sent out an independant engineer. This engineer met with our contractor and he agreed that the entire roof did not need to be replaced, just the south side. He did however increase the duductable amoumts by about three grand because the house was so new. Our contactor wanted to accept and settle on an amount so we said OK. The following Monday our adjuster called, quite full of himself and said that clearly, he allowed too much money because the engineer allowed almost three gand LESS. I said WHAT. He kind of sounded happy in a way. I contacted our contractor who in turn contacted the engineer. The engineer said that Mr. is out of his mind. Our contactor told the engineer to call the adjuster and get this staightened out. LO AND BEHOLD, the adjuster called back and the engineer AGREED with the adjuster. After 24 years of being with Allcrap we had to put out almost four thousand dollars of our own money.
Name: SDS
Address: SC
Email: sdians99@charter.net
Remote Name: 75.137.99.24
Date: July 11, 2010Complaint
I have severe hail damage from 4 hail storms. Allstate Inspector argues I did not have hail damage. Two different roofers say different. Lots and lots of homes in my area have damage and are being re-roof by insurance. Allstate will not give me a new inspector. Do not know how to fight them. Until now, I thought I was in "Good Hands" and now know I am not. After I get this settled I will change home owners, auto and life insurance to another company. Any suggestions?
Webmaster comments: I would suggest you contact some of the Public Adjusters that we list for your area and seek their advice or help. At this point, you have nothing to lose and everything to gain. There is a reason we call them "Cool Public Adjusters".
Name: ph
Address: arkansas
Email:
Remote Name: 69.152.45.173
Date: July 08, 2010Complaint
I run a auto body shop and trust me - ALLSTATE SUCKS!!!
Name: William R Daniels
Address: 37 Harrington Circle
Email: daniels082003@yahoo.com
Remote Name: 70.106.112.13
Date: July 06, 2010Complaint
My complaint is that Allstate is not a reputable insurance company ... they are fraudulently portraying themselves as a reputable insurance company ... their license to sell insurance should be revoked ... also if you have a car accident they can totally screw up your life thru the tools they have gained using instruments at their disposal.
Name: chris walter
Address: 1145 se 6th ave
Email: walterclwalter1@comcast.net
Remote Name: 98.237.157.200
Date: July 01, 2010Complaint
I have full coverage insurance on my 2009 Kawasaki Nomad 1700 motorcycle.I covered it for everything! If a bird craps on the tank and it ruined the paint I wanted it covered.I was in a accident two months ago. A dog was running down the highway whereI live at five in the morning and it was still dark. The dog charged right at me as I was going 50 mph on my way to work. I swerved to try and miss the dog but I caught him with my crash bar. Well the bar colapsed and broke my ankle, I was lucky I did not drop the bike. Allstate refuses to pay the medical saying that since the dog has no license I cannot claim uninsured motorist and they say that my pip will not cover it also. "Your in Good Hands", my ass. I dropped them and now I am in the middle of a lawsuit against them. Do not sign with them, you will be sorry.