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Past Complaint Archives
Apr-May-Jun 2009 Complaints
Name: Frank
Address: Benton Harbor Michigan
Email: klemmf@hotmail.com
Remote Name: 99.54.136.246
Date: June 29, 2009Complaint
Allstate likes to do the bait and switch They quoted me a good auto rate and then increased by a couple of hundred for no reason and with no explanation They also increased my motorcycle insurance 170 percent for no reason I never had a claim or ticket and my credit rating is excellent. They want more than my auto insurance and the bike sits in my garage at lease half of the year and I don't ride that often. I have a home owners policy with them and am worried they will pull the same crap on me soon or will jack me around if I ever need to file a claim for a legitimate reason Allstate sucks and are a terrible unethical company They are in business to screw people. In good hands? BS
Name: Lisa
Address:
Email:
Remote Name: 66.194.118.10
Date: June 29, 2009Complaint
Allstate Insurance SUCKS. I've been assigned to this stupid adjuster named Phillip Moon who doesn't know how to return any ones call. He's slowing down the process of me getting my home fixed. There was a pipe that busted under my sink that have been leaking for days. Kitchen was damaged from the water and mole. So this fool, Phillip Moon says to call him once I get a contractor out to look at the damages. I had to get a contractor because the damn company is short on adjusters. I called Monday June 1, and he said that the soonest an adjuster can come out is Monday June 22. How convenient is that? These insurance companies want us to pay them monthly but when its time for them to give us our money they want to act like retards!
Name: adele brown
Address: scarborough maine
Email: abrown43@maine.rr.com
Remote Name: 74.75.67.90
Date: June 27, 2009Complaint
We had an ice dam that ripped off three quarters of the soffit and roof of our house, lots of water damage that turned into mold that was so bad I was sick for weeks. Allstate had the house tested for mold an went back on the mold disclaimer of five thousand dollars. The mold was not the original complaint it was the roof and water damage which, left over time, turned into mold. They are refusing to pay the damages because we would not except their first offer of four thousand dollars when we had contractors telling us it would take three times as much to get the work done right. Here we are seven months later and they are now refusing to go to an appraisal to end all this problem.
Name: Jayne S Davidson Colby
Address: 357 Barker Road New Vineyard ME 04956
Email: jaynescolby@yahoo.com
Remote Name: 67.142.166.24
Date: June 22, 2009Complaint
I have been trying to settle a claim with Allstate for 7 years. I am now about to file a lawsuit. I am requesting that anyone in Maine who has had a bad experience with Allstate please contact me at jaynescolby@yahoo.com. Together we can make a difference!!!!
Thanks, Jayne
Name: Terri Francisco Farrell
Address: Kenewick, WA 99337
Email: tzfarr@hotmail.com
Remote Name: 71.115.240.17
Date: June 21, 2009Complaint
My son who lives in Las Vegas Nevada was accused of a hit and run accident by an alleged building security person. Our vehicle had a previous fender bender with a pole approximately three months prior to this incident. It was taken to Allstate to have an estimate for fixing the car which was $895. My son had to save up the deductible before it could be fixed. While waiting, he received a summons from the Las Vegas Metro Police to bring his car in as it had been reported being in the hit and run he was cited for a couple of violations. The vehicle that was allegedly hit was parked while its owners were in the local bar. According to the witness report my son crossed four lanes of traffic on Sahara; very busy street in LV, went over a curb, through some shrubbery and planter box and hit the parked vehicle. He then allegedly got out of the car very intoxicated picked up the front end of his vehicle and pushed it back off the curbing and sped away. My son is 6 1 and weighs 145lbs. To make a long story short I warned Allstate to not pay any claims until there was proof that his vehicle was involved in the accident. The accident happened in December 07 and the other vehicle was fixed in April 08; all to my protests. The Insurance adjuster deemed that the car was involved because the previous damage seemed worse than what the pictures showed. I requested colored pictures of the other car which I had to procure myself because the adjuster failed to do so. When I got the pictures of the other vehicle it had extensive damage done to it and there was white paint transfer. Our vehicle is bright red. The police report said that there were several pieces of the vehicle that hit the car on the ground. Why did the police not pick them up for evidence. My son went to court; we had to hire an attorney $1500 and the case was dismissed for lack of evidence. My son had pictures of his car pictures of the alleged site of the accident showing that it was impossible for such an accident to have occurred and a witness statement saying that he was with friends. Allstate then proceeded to put a surcharge on our insurance to the tune of 2500 every six months. This made our monthly premium $400.00. I tried to reason with the adjuster but he was not willing to rescind their decision that the vehicle was involved because of the fraudulent witness report. I turned this in to the Nevada State Insurance Commissioner and was told that there was nothing that could be done because the adjusters are a separate entity of Allstate and not governed by state laws. So here we are stuck and being held ransom by Allstate and a crooked adjuster Harry Fields who will not even listen to facts. The good hands people ended up shoving their fists up our a-- and laugh. What can I do? We have been paying this for a year and are stuck because we can't go elsewhere because of the points they have assessed against his driving record even though all driving citations were dismissed. HELP! HELP! HELP! Is there a federal agency I can turn these nazis in to? I am going to be meeting with them on June 29th and I need information.
Name: Chris Dicenso
Address: Sharrotts Road
Email: VIN2743@AOL
Remote Name: 24.187.2.55
Date: June 18, 2009Complaint
Steve Marino who works for Allstate is repairing cars so bad it is not safe to drive in Staten Island, NY anymore. He is cutting out safety items like front end parts, air bag parts, just so Allstate can make more money. What a guy; DOG SHIT!
Name: Ronald Summers
Address:
Email: whitegorilla@yahoo.com
Remote Name: 99.140.156.26
Date: June 18, 2009Complaint
We have been with allstate for 15 years on our cars and 10 years with the house also. They have been paid with bill pay for 2 years. Suddenly we get shut off of our car ins. They say we didn't pay. We proved it. Guy we proved it to gets fired in the process so we loose car insurance. Have to prove it again. AH it IS their mistake! Sorry but you have to start another policy even though it is their fault. They take away our safe driver discounts til we prove ourselves again. They take away our multi policy discounts for 6 months. They charge us more than before because we are new customers and we now have a lapse in coverage that they caused. Everyone else is so high we can't switch. There auto be a law. This is robbery.
Name: Cynthia
Address: North Carolina
Email: thewadsworth@gmail.com
Remote Name: 69.77.141.193
Date: June 16, 2009Complaint
Allstate states it has lost all of the medical papers, etc. that I sent to them. They will not pay medical bills until we settle and we can not do this because my son is still having problems with his arm. The losing the papers is just another tactic for them to postpone paying or DOING ANYTHING.
Name: Wanda
Address: Minnesota
Email: pool55128@msn.com
Remote Name: 71.220.53.90
Date: June 16, 2009Complaint
I have only been with Allstate for one month and already nothing but lies and deceit. The quoted me 97.00 a month, my first month bill came and it is 125.00, the rest of the months list it as 106.00, not even the 97.00 that they told me originally. Also they are charging me 1.00 a month for the convenience charge for automatic withdrawal and to second that, they have my home owners and auto insurance as separate accounts and coming out of my bank account separately so I am getting charged a 1.00 for each policy. Which may not be a lot but when you figure 2.00 a month for 12 months, it adds up. Plus add a couple years if I plan on sticking with this BS of a company.
Name: Mel Willett
Address:
Email: thewilletts@comcast.net
Remote Name: 65.121.225.130
Date: June 09, 2009Complaint
Please contact me if you are a CA resident who filed a claim for home damage between 1997 and now.
Name: Amy Cossette
Address: 2085 Creek Run
Email: cosseta@ccf.org
Remote Name: 192.35.79.70
Date: June 09, 2009Complaint
Allstate cashed a check that was not made to them. I was put into collections by my auto loan because the payment was not made. I received points on my credit score, paid $2000.00 in fees. I cancelled my policy with them and now they put me in collections for $103.15 for not paying a premium due after I cancelled. I suggest you do not use auto pay with Allstate since they take out amounts when they see fit in amounts that are not agreed upon. They keep screwing you until they take everything out of you.
Name: NC Tickedoff
Address:
Email: sparky@nc.rr.com
Remote Name: 149.173.6.50
Date: June 09, 2009Complaint
I just got my six month bill from Allstate. Rates jumped 40%, yet no change in my policy, no accidents or tickets, absolutely nothing changed on my part, just that Allstate is giving me the good hands treatment and jerking me off. Their response was that NC commissioner allowed such a rate increase...I checked and rates were supposed to go up an average of 1.4% per newspaper story. Ticked off in NC.
Name: mitch essary
Address: 3752 gnat hill rd manchester tn 37355
Email: mitchessary@yahoo.com
Remote Name: 165.166.71.119
Date: June 09, 2009Complaint
I had a house burn on Jan 5th 2009. its June 9th and they still have not paid the claim. They are saying our house was burnt. However, the police our investigating six arsons in the last four months in my neighborhood and 12 arsons since 2007. they now want me and my wife to do an Examination Under Oath. I do not mind doing this, but I hear it is just a way that Allstate uses to try and not pay your claim. Allstate did not come and investigate my fire until four days later. By that time, there were strangers going through the house trying to salvage copper. I do not believe they have tried to catch the arsonist even with tips that we have left them. Now the police have been doing a good job investigating. But like I said earlier, they have had six houses burnt by arson in the last four months in on small area. It seems that Allstate is not interested in finding the criminal but just now wanting to pay the claim. I have Multiple Sclerosis and am legally blind and use a Hover Rouun wheelchair and oxygen. My wife stays and takes care of me and we both have people who can testify that we were at our other house. Should I get a lawyer before agreeing to do the EUO or just do it. We have nothing to hide, no financial problems. All of our bills are paid on time and we have great credit. Any advice would be appreciated. thanks.
Name: Lenza Eldridge
Address: Marietta GA 30066
Email: Lenzaeldridge@yahoo.com
Remote Name: 24.99.251.109
Date: June 05, 2009Complaint
I receive telephone calls from Allstate Insurance Co. trying to sell me auto insurance, and when I tell them my age they hang up on me. By them doing this, they are discriminating against me for age. I haven't had an auto accident since 1967 or a traffic violation in the past 15 years.
Name: Prior Employee
Address:
Email:
Remote Name: 67.87.70.24
Date: May 26, 2009Complaint
DO NOT BLAME THE ADJUSTER! IT'S MGMT THAT DICTATES WHAT, HOW MUCH, AND WHEN A CLAIM WILL BE PAID... WHEN THE SHIT HITS THE FAN THEN ALLSTATE BACKS OUT BY SAYING IT WAS THE ADJUSTER. NOT SO!!!
Name: J Parker
Address: 62 Washington Avenue Box 1 Dumont NJ 07628
Email: RJProperties@yahoo.com
Remote Name: 66.167.184.176
Date: May 23, 2009Complaint
On December 21, 2006 I was involved in an auto accident whereby my car was rear-ended by a woman driving an SUV insured by Allstate. I suffered permanent nerve damage and injury to my left arm, elbow, hand and fingers. In arbitration, the arbitrator said I should be paid 45,000 dollars but the attorney for the defendant and her insurance company, Allstate, refused to pay and preferred to go to trial. Just before jury selection the defendants attorney offered a measly 10,000 dollars to settle the case, and my attorney refused as I had more than that in medical bills. We had the jury trial March 25 through March 27 2009. The slimy Allstate attorney and his hired gun, a retired Dr Friedland, who never even fully examined me, manipulated the facts, gave the jury many red herrings, and on Friday, unbelievably, I lost the case. My injuries were definitely the result of this automobile accident. After doing some research I found out that the Allstate attorney has been reprimanded by the courts and has a reputation for doing the sleazy stuff he did to me on behalf of Allstate. The many New Jersey attorneys that I spoke to told me that Allstate has a reputation for doing this - they never settle a case, take all cases to trial, find a slimy lawyer and doctor to act on their behalf, and every injured person loses. Allstate would rather pay their slimy lawyer thousands in legal fees, than pay those thousands of dollars to the injured party. They thrive on the reputation they are getting - that they Do Not Pay Claims. The Hackensack New Jersey Judge Wilson even smirked and made a comment about the defendants attorney never settling a case and bringing all his cases to trial. I have six years in which to sue Allstate's attorney for misconduct. I had witnesses who testified about my elbow being black and blue one day after the accident, doctor reports, a Hackensack University Medical Center surgeon who testified that injuries such as this occur over time, and I still lost to a bunch of sheep who were the jurors that day. For three and a half months after the accident I was repeatedly misdiagnosed by multiple doctors. I was not happy with my treating doctors so there was a gap in my treatment, which explains why it took so long to diagnose the nerve damage. I am now stuck with permanent nerve damage that may require more surgery, I am stuck medical bills that nobody wants to pay, lost time from work to have the surgery, my lawyer told me to have professional photos taken of my surgical scar so that he could blow them up and use them during his summation. Such a waste of time and money that I will never be reimbursed for.
Name: Angelo Bovis
Address:
Email: angelo.bovis@gmail.com
Remote Name: 67.250.1.42
Date: May 31, 2009Complaint
Repairing car from incident on 4-14-09. Work started on my car and I was told that I would be responsible for the cost of my deductible and any difference in labor cost; meaning, the difference between the hourly rate the repair shop charges $135 per hr and what Allstate would pay. Allstate agreed to go up to $80 per hour. Now they are not covering the total amount of hours that the car was worked on. The insurance company wants to pay for only 18.6 hours of work, and the repair shop wants to charge for 34 hours of work. They are responsible for the hours of work, I understand if they do not want to cover the full labor rate of $135, but to at least cover the number of hours, as required. They have the body shop down for more hours than the car could have possibly been worked on by the body shop, and my guess is that the did this to subtract hours from the mechanical work done @ the dealership since the body shop work was low cost and involved minor work. I took it to the dealer because the car is a limited edition Porsche, and not everyone knows how to work on these cars to get them back to Porsche specs.
Name: Appleseed
Address:
Email: deputy_us@yahoo.com
Remote Name: 24.115.12.12
Date: May 18, 2009Complaint
Had an accident with an all state insured driver whom was cited "un safe movement" I was not cited. The accident was described by the officer as minimal however it warranted $1980 in repairs from the allstate approved body shop. Ironic that the figure represents roughly 35% of the value of the 2001 4 door camry. Officer also indicated no injuries as I am a medic whom is fully capable of self diagnosis & self transportation to a medical facility for check ups (I do it for the public I think I am entitled to serve myself). Er release is not spectacular but remarks that I may feel more pain in the following days. As it happens I do, and the family physician prescribes 3 pills lyrica, hydrocodone & ultram to be taken over the next 3 months as needed. YIKES... I go on with chiropractic care & he releases me with a final MMI of 1 on a tens scale & remarks heavy need for continued care. The grand total for medical is $7200 so guess what Allstate offers? $3900 take it or get bent. I am totally lost as to what to do, it is not exactly the hottest case since Perry Mason tried one. The adjuster actually remarked that they were not going to pay prior to even getting all the bills in hand or knowing a total & I am not in a position to pay for their insureds. Help, anyone any North Carolina lawyer. I want blood, I thought we paid premiums to cover our liabilities, now I am understanding we pay them so they don't have to pay them out? At any rate the best part is that by the time it goes to trial & I demand it to do just that, I will be a nationally registered paramedic (reliable as the day is long). so if there is a north carolina lawyer with a good pair, contact me STAT. I have 2 years left on the statute..
Name: Jaye Massey
Address: Sunrise, FL 33351
Email: jayenaxx@msn.com
Remote Name: 124.15.120.12
Date: May 14, 2009Complaint
I was out of town for a few days and the water supply line from the toilet flooded my townhouse. The Allstate adjuster came out and pretended to take pictures and document my damages. She requested an inventory list prior to coming out but only paid their restoration company for the Clothing items that were salvageable which was only 1/4 of my damages. I was never paid for any of my clothes that were destroyed. They under-paid and depreciated the cost of the furniture they did pay for which is against Florida and refused to pay for the other items even though I submitted pictures and documentation time and time again. Most of my phone call and letters went unanswered and the Adjuster brought nothing and paid nothing at mediation. The Adjuster lied to my face there saying she never saw any of the contested items and my loss was minimal. There was so much water and mold in my unit that I could not stay there and I got no cooperation from my Landlord to fix the place. The second restoration company took my electronic items for 4 months and said they reconditioned them. But, they returned them in the same condition they left in and When I plugged two of the items in they almost caused a fire. I have been cheated, lied to, ripped off, and defrauded by these crooks and I now have to spend thousands of dollars to hire an Attorney, with money I do not have. I am already out of pocket several thousand dollars.
Name: anonymous person
Address: 34 lake street anytown ny
Email: mary12@yahoo.com
Remote Name: 24.215.170.62
Date: May 13, 2009Complaint
I am an Allstate employee. This is a very corrupt organization. They do bully employees. They give us unrealistic goals. They set goals and then if you are meeting them, they will change them to be more unrealistic. The company is full of nepotism. They hire complete incompetent morons to be managers and put the smart good people in the claims positions. The people who are great workers get the short end of the stick. It is a very evil place to work. If I was not there so long, I would have been gone. Hopefully this economy will get better so I can get the hell out.
Name: Marvin Scott
Address: 2090 South Briel Blvd c
Email: Nivmarscott@Yahoo.com
Remote Name: 71.72.200.64
Date: May 13, 2009Complaint
Well, after getting insurance from Allstate my house was robbed. I went into the Allstate office on the 28th and I was robbed on the 1st of the month but I have been treated like I was the robber and I have had to do all the foot work and still am being treated like scum. I pay for everything I have by cash. I don't use cc and it is a punishment for doing so in the eyes of the GOOD HANDS PEOPLE, they are a joke to say the least, I would tell people to write there congress people and let them know how much of a rip-off they really are.
Name: Paul Olson
Address: Morrison, CO
Email: 66Cadillac@wispertel.net
Remote Name: 72.42.86.126
Date: May 12, 2009Complaint
In CO, Allstate uses credit ratings to set premiums as allowed by state law. For the first 3 years it is no problem but on your first renewal after that time they cite bad credit report as an excuse to raise your rates. However, our credit score is 790 out of 850 with no bad marks and nothing to challenge with the credit reporting agencies. When challenged to state in writing exactly what on the credit report caused this they will not tell you. Note that this is actually in violation of Colorado Regulation 10-4-116 section (VII) (4) (b) which states "The reasons shall be provided in sufficiently clear and specific language so that a person may identify the basis for the insurer's decision to take adverse action." This is truly a slimy excuse for a rate increase. According to the way I read the regulation illegal as well.
Name: Heather McMurray
Address: North Carolina
Email:
Remote Name: 152.31.229.30
Date: May 11, 2009Complaint
Ha Allstate, come on at least act as if you care. It's been a month and half and nothing; a rental after two weeks after threatening with an attorney. Wow, you do suck! Your client rear ended me and confessed it was his fault. Bump his insurance up and give me my dam money for my week old truck that your client totaled. Crystal Torress and Reida Hamrick are ridiculous. They were helping, HA, me through this crap but yet I had to call them for everything and still nothing. Screw Allstate and every agent there. They screw you and their ignorance is more important then innocent customers or victims so please do not waste your money to get a stupid Allstate agent.
Name: Bill Tyree
Address: Lake Charles LA
Email: junglejend@yahoo.com
Remote Name: 74.234.66.31
Date: May 08, 2009Complaint
My wife, of 11 years, and I were going through a separation and, at her request, Allstate took me and my vehicle off our automobile policy with no notice to me at all as I was listed as a driver on the policy. I had no knowledge of the cancellation until I was involved in an accident 11 days later. A year prior to this, we contacted our agent to have all policies changed to make sure we were both listed equally for the benefit of ourselves and our children from other marriages. The agent made changes to our homeowners policy but said the auto was fine as is. Obviously, it wasn't. Allstate has refused all document requests and says there is no policy in place regarding removal of a spouse from a policy. I have an ongoing case for bad faith, breach, improper cancellation, & agent misrepresentation. Any information or documents anyone has related to something along these lines would be greatly appreciated. I am representing myself and have been trying to find an attorney to take this matter on. Please wish me luck. Bill Tyree
Name: John
Address: Daytona beach
Email: Jdgl62@aol.com
Remote Name: 64.47.46.226
Date: May 07, 2009Complaint
I was run over on my motorcycle while parked by a woman who was insured by Allstate. They dragged their feet on everything, and I now have a permanent injury to my leg which they decided to offer only 12,000 to cover. A true insult. I am not settling with them , I am taking this through the whole way. Anybody with a similar story could you please send it to me? I am going to slam dunk them for both myself and all the games that they play on others. THANKS
Name: Marilyn Crichlow
Address: Missouri City, TX 77489
Email: marilyncrichlow@att.com
Remote Name: 99.147.65.251
Date: May 05, 2009Complaint
I am not satisfied with the way Allstate handle my car accident claim. when the adjuster came to my house to look at the car, I told my son to show him where a wire have to be fix. He ignored my son, he did not want to hear anything. He did not write it down, when the body shop looked at the car, he had to call allstate to come to the body shop to show the adjuster the same problem he did not want to hear about from my son. Allstate had no sympathy for me at all. The car still need fixing. The back bumper on the passenger side is sticking out. The person at the body shop said Allstate did not gave him any money to fix the back bumper. Because I am a woman I am treated differently? I need the bumper fix, I do not want the adjuster or the man who was in charge of my case to call me, they treated me like I do not pay my insurance every month, more like a charity case. The same thing happen to me when hurricane Ike came to Houston, the adjuster took a lot of pictures of my tree that was split in half and left. I emailed the CEO and he called me to let me know he will send me a check to get the tree cut down. That was another case of treating me differently because I am a woman. unsatisfied customer Marilyn Crichlow 2511 Doverglen Dr. Missouri City, TX 77489
WEBMASTER COMMENT: Marilyn, the fact that you are a woman has nothing at all to do with the way you were treated. This is the way Allstate Insurance treats anyone who files a claim.
Name: Kathy Mott
Address: Bryan TX
Email: mottkathy@yahoo.com
Remote Name: 82.161.11.102
Date: May 04, 2009Complaint
About 9 or 10 years ago I was living in Dallas. I had insurance with Allstate but because of the attitude of the agent I decided to change insurance companies. He was from the middle east or India, somewhere like that, and he was very rude to me every time I tried to talk to him. I had just obtained a divorce and he did not seem to think much of that. Not that it was any of his business. Because of this I did not renew my policy and had obtained insurance through another company. I called Allstate to tell them that I had changed insurance companies and would no longer be a policy holder. The person at the call center said they would cancel the renewal. A day or two later the agent called and left a message that I had to have insurance because it was the law and had reinstated my policy. I called several times to cancel and each time he stopped the order. I finally was able to reach him and tell him I no longer wanted to be a policy holder with Allstate and he told me that didn't matter by law I had to have insurance. I told him I could get insurance with any company I wanted to and he told me I could not. I had made a tremendous mistake by allowing automatic withdrawal of my monthly insurance payments. My bank had been Bank United and had told me I could cancel the automatic payments at any time since it was my decision how I paid my bills. In the meantime they had been bought out by WaMu and WaMu told me I could not stop that form of payment without getting Allstate's permission. Guess what? Allstate refused to sign anything to stop the payments. In the meantime they had collected at least three months of payments and refused to return any of the money. The bank would not stop paying them so I had to make sure my other bills were all clear and I stopped putting money in that account. I told them I would no longer be using that account because of their failure to protect me as a customer. They didn't care and refused to stop sending the payments. I told them I would not put any more money in the account and they said they would be happy to charge me overdrafts if I didn't. No one either at the bank or Allstate would return my money and the bank did charge me overdraft charges. They would not allow me to close the account while I had automatic withdrawal payments unless I could get permission from Allstate to stop that form of payment. So now all these years later that shows up at the companies that monitor checks as a bounced check even though it is nothing of the sort. I hate Allstate and WaMu for that. They cheated me out of money and they refused to take the check thing off my record. If I were you out there I would think hard before I would do business with either. Although I think WaMu has been bought out and is no more. Good riddance they were crooked from the start.
Name: John Yelenick
Address: Denver Colorado 80237
Email: yelenick@earthlink.net
Remote Name: 67.41.218.36
Date: May 04, 2009Complaint
We incurred an ALLSTATE covered homeowners loss. ALLSTATE recommended for us to use its Kansas City based ALLSTATE HOME REPAIR GUARANTEE contractor Repairs Unlimited, Inc. to rebuild our damaged home. Repairs Unlimited never pulled applicable building permits and were caught by the City of Denver. Although advised of the builders fraud, ALLSTATE refused to honor its contractor guarantee of Repairs Unlimited, Inc.
Name: Rodger
Address: Marion Oh
Email: Roger65402@yahoo.com
Remote Name: 76.181.10.182
Date: May 02, 2009Complaint
Only company I know of to charge for auto accident when not even in vehicle that was sitting parked! What kind of logic is this?
Name: Toby
Address: San Diego
Email: elcap00@yahoo.com
Remote Name: 68.6.171.68
Date: April 28, 2009Complaint
I was hit at a red light by an Allstate insured. After going to the ER-Doctor-Physical Therapist and Chiropractor I was marginally better. I asked my Allstate adjuster Mary McNaughton to go see a back specialist as my doctor has recommended. They strung me out 8 months or so. At this time they made me a settlement offer and I continued to ask to see a specialist. Long story short I was still trading letters with them when the 2 years statute to sue them ran out. At the time I didn't mind this because I was still going to get the settlement money as I had been told. I called Mary and she told me I was out of luck. too bad so sad. I was deceived by Allstate into believing that they would reimburse me. I am very angry about this situation. I am out personal money and still have to contend with my bad back.
Name: Heather Bledsoe
Address: Mustang, OK
Email: pixey2001@yahoo.com
Remote Name:
Date: April 16, 2009Complaint
I live in Oklahoma and recently had my roof damaged by high winds. I called the evening of the damage and began the claims process with Allstate. I had an area on the south-side of the roof about 6-8 ft sq. where the shingles had been ripped off down to the decking material. Since this was my first claim in 8 years I had no idea whether to contact a local company and have them come out and tarp the roof until the adjuster could come out or what to do. Allstate's claim representative could not tell me if I should do that or not since she was unfamiliar with my policy and that I should call back once I had an adjuster assigned. Well, since it was/is Spring in Oklahoma I did not feel like waiting until the rain came pouring into my house to worry and went ahead and called a local company to come out and cover the damage until I could get the adjuster to come out and assess the damage--did I mention that they changed the adjuster twice and still could not send anyone out for over a week? Also, buyer beware--two years ago, Allstate decided to make all homeowners in our area of Oklahoma responsible for a $2,000 wind/hail deductible. No one called us to discuss our options for offsetting that deductible or anything--we just got a short and not so sweet--letter that told us like it or lump it you are paying $2,000. Unfortunately, at that time my husband would not shop around for a better company because he still believed that his agent was a great guy who would not screw him over in pursuit of profit. So, the adjuster came out and said that the south-side of my roof was "beaten to snot" but the north side was just fine and that they just could not justify replacing that (not true by the way--shingles were missing there as well just not as many). The repairs estimate (the take or leave it assessment) from the adjuster was for $2,137.44 for half a roof. So Allstate after receiving insurance payments for 8 years and never paying 1 claim was willing to generously pony up $137.44 toward my claim. Wow, how can they afford to stay in business with such a small profit margin? Do not buy Allstate. They are thieves and confidence men who smile and say "Aw shucks, I will stand by you and you will never have to worry." But as soon as you need them they are "Aw shucks, I just wish I could help--but just not this time." Bury your money in a shoe box in the backyard and you will be better off--at least it will be there when you need it.
Name: Scott Swenka
Address: Surprise, USA
Email: scott.swenka@gmail.com
Remote Name:
Date: April 16, 2009Complaint
On December 27, 2007 I was rear ended by a driver who is insured by Allstate. I was stopped in traffic, which was stopped at a light ahead of me. I saw her coming in mirror, had no place to go, so I turned and looked her in the eyes when she slammed into me. The driver started this whole evil process by lying about what had happened to her insurance company, she changed the location, but I had evidence to prove otherwise. The other driver was ticketed/fined for failure to stop to avoid and accident. She went to traffic court, and lost. She then went to appeals and lost also. All the while lying under oath to the judge (more to come on that, we are turning her in for perjury). I was injured in the accident, to date I have about $15k in medical bills, $4000 damage to the truck, and about $4000 in lost value in the truck. My injuries to this date still haunt me. They (Allstate) have chased away 2 attorneys of mine, have offered a offending settlement of a whole $765!!!! Have tried to pin me with 90% at fault for the accident, they illegally lied to the arbitrator and made my insurance company re-pay them for their insured car damages. My injuries are to my lower back, L3-L4 lumbar area, disc bulging, etc.. constant pain ranging from lower level, to unable to move or get up in morning. I have lost my own privately owned business on this, cant live my life like I used to, unable to afford to get better care, and possibly be able to take care of the pain. There is a hard "knot" like piece in my lower back that moves in the area of the pain... we don't know what this is yet. I can not stand for long periods, sit without moving around a lot, unable to lift more than 30lbs now without sharp pains. Even walking long distances is hard to do. I feel like a cripple, when before the accident I was a 100% healthy 35 year old male, with zero prior injuries, etc.. Proof that shows their insured is at fault: - Pieces of my truck were found at the accident scene. - The recording the 911 call states the location, and the police were able to find us as well. - When I called 911, my phone transmitted the GPS location that I called from to almost exactly where i was standing at when I made the call. But yet, with all this evidence, and court losses from their insured, they continue to deny the claim wrongfully. My attorneys next step is to file suit on them for bad faith, and against the insured personally. I am sure that we will be victorious in the end, and the jury will side with us... but until then up to this date I have lost nearly 1.5 years of my life, stress, pain, etc..
Name: Whitney Elliott
Address:
Email: whitney_esmt@hotmail.com
Remote Name:
Date: April 13, 2009Complaint
This is my attempt to summarize the devastating events that Allstate has put me through in the past 5 months. In December, 2008, I became the innocent injured claimant in an auto collision in Alabama; the Allstate insured was cited as “at fault”. The Allstate client pulled out directly in front of me in traffic on a relatively busy highway, and it was clearly his fault. As a responsible driver, I immediately reported the claim to Nationwide, my insurer; Nationwide immediately began following up with me regarding my rental, the total loss of my vehicle, injuries, etc. After approximately 3 or 4 days, and after many attempts on our part to contact Allstate regarding their own client's claim, we learned that their client had never even reported the accident. I obtained then personally faxed the Allstate agent the police report, and then, after several more days, when I attempted to contact them again, they claimed to have never received the police report, nor any contact information from me (mind you, I have e-mail and cell phone confirmation/receipts of all contacts). The gentleman that towed my car from the scene told me outright that Allstate would be a nightmare to deal with; still I was very much unprepared for the battle to come! Only now… looking back over the past 5 MONTHS… do I realize exactly how much I had underestimated what he told me! Allstate lied and created falsehoods while they delayed any semblance of action for 3 months regarding this claim, while the medical bills and other bills have piled up. I was forced to pay $2500 on my car that was not covered in the total loss, and now have additional expenses that Allstate simply refuses to recognize! Since the day of the collision they have passed me among no less than nine (YES, 9!) different adjusters and managers! Even the managers are negligent in handling my claim in good faith and honesty! I have been forced to file complaints with Alabama’s DOI; a representative was assigned to my case and is currently reviewing the rather large file I have sent them (I have documented everything since day one!). Allstate’s undeniable lack of competence and integrity has cost me the chance to embark upon my career…I was unable to do any strenuous physical activity for several months following the collision, so when I attempted to perform a physical agility test, I was unsuccessful; prior to the incident I had trained arduously for many months and had no doubt of my ability to pass. Subsequently Allstate has cost me thousands of dollars; I have had to work two jobs to earn only a portion of what I would have, and should have, been earning. Allstate, because of their excessive negligence, has caused my family and me excessive stress and unbelievable duress. Their “offers of settlement” have been insulting and their “technique” nothing short of coercion and intimidation. As of this date, nearly five months after, Allstate is proving, beyond any shadow of a doubt, that they have no clue as to how to execute fair and honest settlement negotiations. I am left with a 3” long scar on my back and Keloid scars covering an area on my wrist/hand from injuries sustained in the collision (they don’t feel they are worthy of a fair settlement), my new car was officially declared totaled, and I have acquired around $2000 in medical bills, with more pending; Allstate is penalizing me because I am not raising my medical bills by over exaggerating my other physical injuries, thereby allowing them to utilize only the old “3x medical bills” rule! Nationwide, my insurer, has taken care of everything so far, and now that they are attempting to subrogate with Allstate for the total loss, Allstate is claiming the property damage settlement was “illegal” by Alabama state standards. Allstate is actually attempting to refuse to subrogate with Nationwide for the expenses Nationwide should never have had to pay except that Allstate refused responsibility, and continues to do so, to the limit for which they are liable! After nearly 5 months of hell in trying desperately to get Allstate to act with some minute amount of integrity and honesty, I will do all I can to warn anyone and everyone, never to affiliate themselves with Allstate Insurance Company. I have warned friends, family, and co-workers about their incompetence and unfairness, and I agree with so many others who are prepared to see Allstate’s demise in, hopefully, the very near future. It would be sweet justice to be privileged enough to watch Allstate, and it’s employees, fold.
Name: Denny Meredith
Address: 168 West Tiana Road Hampton Bays NY
Email: meredithden@aol.com
Remote Name: 192.88.212.43
Date: April 13, 2009Complaint
After 40+ years and no claims, lost my home property insurance coverage on Long Island.
Name: Jim Merz
Address:
Email: JDM76WNG@AOL.COM
Remote Name: 64.12.116.208
Date: April 10, 2009Complaint
I NEVER HAD A CLAIM WITH ALLSTATE BUT COULD NOT BELIEVE MY RATES !! I RECENTLY CHANGED COMPANIES AND NOW PAY 1088.00 PER YEAR INSTEAD OF 1818.00...AND I HAVE TRIPLE THE COVERAGE !! WOW !! DID THEY REALLY THINK SPONSORING THE BRICKYARD 400 WOULD BE POPULAR WITH POLICY HOLDERS ?!!? DID THEY THINK WE WANTED TO PAY MORE , SO THEY COULD PARTY AT THE TRACK ?? WHAT A JOKE !! AN 800.00 DIFFERENCE AND I GET BETTER COVERAGE ?!?!? GIVE ME A BREAK !!
Name: Jayme
Address: Georgia
Email: Jaylynbee@gmail.com
Remote Name: 24.197.173.46
Date: April 08, 2009Complaint
I was hit by a driver who ran a light and T Boned my car. She is insured by Allstate. SHE GOT CITED and I did not. I have been waiting 9 days for the bastards to put me in a rental. I have been through 4 adjusters and 2 supervisors. Every time I call, they add something else to push the date back. ALL I AM WAITING ON IS FOR them to determine liability. My accident was March 29. Nobody calls you back, and no one ever picks up their damn phone. I have no vehicle and I refuse to go through my own insurance. NO ONE gives a damn about you. Allstate is the worst agency ever. I don't know what to do, I'm going on two weeks with these people and ALL I am asking for is a rental.
Name: Dion Wheeler
Address:
Email: didiwheel@yahoo.com
Remote Name:
Date: April 02, 2009Complaint
Dear Don, I live in Carillon Adult Retirement Community in Plainfield, IL. The area was hit by a vicious hail storm in the summer of 2005. The townhome roofs in our community sustained significant damage as a result of the storm. The homeowner's association had insurance and made a claim for the rebuilding of the damaged roofs. The settlement with the insurance company was insufficient to cover the rebuilding total. The homeowner's association declaration requires that damages be rebuilt, not repaired. Consequently, the homeowner's association board (of which I was a member) levied a special assessment of $2700 per condo to make up the shortfall. The assessment is to be paid in three yearly installments, the last $900 due June 1st of 2009 and as yet unpaid by me. At a monthly men's breakfast meeting one of the homeowners explained that his son, an insurance company employee, said that it was likely that his father had an insurance claim as that most condo policies had coverage for special assessments that paid for catastrophic damage. A claim was made to his insurance company which promptly paid the full claim minus a $250 deductible. As you can appreciate, the other breakfast participants, including myself checked their policies when they returned home. Upon checking my All State condo insurance policy, I discovered that Coverage G, Loss Assessment will...."pay your share of any special assessments charged against the condominium owners by the association up to the limit of liability on the Policy Declarations....result of sudden & accidental direct physical loss to the condominium property, owned by all unit owners...... The liability for All State is $1000 each occurrence. I filed a claim with same documentation used by my neighbors that filed successful claims with Liberty Mutual, GMAC, Hartford, Cincinnati and others, many for the full assessment amount minus deductible. I was denied. Ms. Joy Bush of All State Midwest Property MCO of Woodridge, IL informed me over the phone that my claim was denied because it wasn't filed in a timely manner as required by the policy. She followed that denial with a formal letter that listed that my policy, Deluxe Homeowner, that coverage depends on compliance with all policy conditions and went on to list 17 conditions that would provide All State an excuse to deny a claim. As I explained to Ms. Bush in a conversation prior to the denial, there was much confusion concerning the homeowner's coverage of damage, its insurance company's settlement, the association's board deliberations concerning a remedy to rebuilding costs and the ultimate levying by the board of the special assessment. The timeline for these episodes was included in the documents sent to Ms. Bush, as well as the other insurance companies that honored my neighbors' claims. Not to be deterred by the facts, Ms. Bush located an excuse amongst the 17 available ones to deny my legitimate claim, "...it is apparent that you did not give All State prompt notice of the claimed loss. You did not give us signed, sworn proof of loss with the required period under the policy." I have been an All State customer for more than twenty years, have paid many, many thousands of dollars to them. The cavalier manner with which they denied my claim and the shabby excuse for that denial causes me to share this episode of corruption and create an All State non-customer. I encourage any who read this to follow my example. Dion Wheeler